Dada’s little help desk
A helping paw.
Something not quite right at your onsen? Let’s take care of it.
Email player support ↗English & Vietnamese welcome.
A little detail helps a lot
Reporting a hiccup?
Please include your iPhone or iPad model, iOS version, game version, what happened and the steps that led to it. A screenshot or short recording helps, too.
Never send passwords, payment card details or other sensitive information.
Good to know
Little answers, right here.
Where is my progress saved?
Your progress is stored locally on your device. The current game does not offer account-based cloud sync or a guaranteed transfer between devices.
Should I reinstall if something goes wrong?
Please contact us first. Deleting the app can remove your local save, and we cannot restore it from our servers. Try closing and reopening the game before making changes.
How do I change language or sound?
Use the globe menu on Home to choose English or Vietnamese. Sound and haptic controls are in Journal → Sound.
Who handles App Store payments?
Apple handles App Store payments. For purchase or refund assistance, visit reportaproblem.apple.com. For a gameplay issue, email us directly.
Privacy matters, too.
For privacy questions, email the same support address with “Privacy” in the subject.
Read our privacy policy →